FAQ

Do I have to be PCI Compliant?

Yes, all merchants are expected to be compliant with in the requirements of PCI Data Security Standard. In addition to being a good way to protect your business, you will save money by being compliant. Our staff is ready to help. Just give us a call at 937.522.0032. For more information, see “Security is everyone’s responsibility.  Everyday.

Does NPS process anywhere in the US?

Yes, National Processing Solutions is registered in the US and handles processing in the US and around the world. While we pride ourselves on friendly, local service, we are happy to help merchants all over the globe.

What card types can I accept?

Your National Processing Solutions merchant account supports all major networks: Visa, MasterCard, Discover, American Express, JCB, Wright Express, along with all pin based debit networks. We can also help you with gift and loyalty cards!

What should I look for when choosing a payments processor?

As with any other facet of your business, you want to work with true professionals who know their business and make it their job to understand your needs as well. Every day our staff of former bank employees comes to our professional office space in the Key Bank building in downtown Dayton, Ohio, ready to provide exceptional service to our merchants. It is important to know where your data is being housed. Many salespeople in this industry work out of their homes or cars. Do you want your critical personal information (address, date of birth, social security number, and bank account information) driving all over town, or left out in someone’s home? Our clients can trust that their sensitive information is housed in secure filing cabinets in a secure office in a professional office tower.

It’s important to know what you are paying for and how you are paying it. It only makes sense to pay for what you use, but some companies will charge you a monthly minimum fee or early termination fee if you decide to leave them. NPS believes we have to earn your business every day and sticking you with exorbitant fees or holding you hostage with an early termination fee isn’t a very good way to inspire your loyalty.

When you need help with something, it’s important that you are able to get face to face assistance. Most people would never hire an accountant from out of state, so why would you trust your cash flow to someone states away who has no real interest in your business? We live in the Dayton region, we work here, and we shop here. We want to help you be successful and we know sometimes that means we may need to sit face to face to talk about your equipment needs, or other ways we can support your business.

How do I get free equipment?

While some competitors offer free equipment, we do not. The reason for this is simple. If we give you free equipment, we will charge you more on your processing to recoup our expense. Anyone who says otherwise is likely lying, or won’t be in business long enough to worry about it.

Don’t see your question answered above? Feel free to ask NPS!